This Is Not What We Asked For: Avoiding, Preparing For, and Handling Difficult Client Moments

When a web project is going great, client relations is a breeze. But what do you do when its not? Misunderstandings, under-bidding, over-asking, delays, and more can stall that project and sour a relationship. But with a bit of preparation, and pro-active management, you can give your project the best chance at success and turn upset clients into your biggest evangelists.

As a graphic designer, Hollywood personal assistant, and owner of a boutique agency, Devon DeLapp has overseen hundreds of projects and thousands of support requests. This talk will present his best practices for keeping projects on track and clients satisfied even during tough times.